ADA / Accessibility

Assistive Listening Devices (ALDs) are available upon request for guests who are deaf or hard of hearing attending events at Gainbridge Fieldhouse. This service is provided at no charge.

Advance notice of at least one (1) week is requested to help ensure device availability. Assistive Listening Devices may be picked up at the Guest Services Desk on the Main Concourse near Section 2.

A valid form of identification, such as a driver's license, is required and will be held for the duration of the event to ensure the return of the device. Identification will be returned when the Assistive Listening Device is returned.

To request an Assistive Listening Device, please email GuestServices@Pacers.com with the event date and time.

Captioning boards are available during all Indiana Pacers and Indiana Fever home games, as well as select high school and collegiate basketball events. For convenient viewing, captioning boards are located above Sections 1/20, 7, and 14.

For events where captioning boards are not available, guests may request an American Sign Language (ASL) interpreter by completing the request form at THIS LINK at least two (2) weeks prior to the event.  If you have questions regarding our captioning boards or ASL interpreters, please contact us by emailing GuestServices@Pacers.com.

In addition, live captioning is available through the Indiana Pacers and Indiana Fever mobile apps during home games at Gainbridge Fieldhouse. Guests can access this feature in the “Game” tab once the game begins. Captioning-enabled devices are also available to borrow from the Guest Services Desk on the Main Concourse near Section 2.

Gainbridge Fieldhouse offers Audio Description for select events. Audio Description is a service intended for guests with a visual disability. Using headphones, guests listen to a trained audio describer who uses breaks in action to narrate visual information in real time. 

Please contact GuestServices@Pacers.com to learn more about Audio Description and scheduled events.

Information in Braille is located throughout Gainbridge Fieldhouse.

Drivers dropping off guests with limited mobility may stop and drop their guest off at the designated drop off location on Pennsylvania Street directly in front of the Fieldhouse. All other drivers must use other drop off points. This is a one-way southbound street. When dropping off guests, please be cautious and pay careful attention to heavy traffic conditions. Vehicles must not be left unattended.

Elevators are in the northeast area of Gainbridge Fieldhouse on all levels. Escalators are accessible from the Main Concourse and Balcony Levels on the Delaware Street (East) and Pennsylvania Street (West) sides of the Fieldhouse. There is also an escalator at the pedestrian bridge from the Virginia Avenue Garage to the Entry Pavilion.

Gainbridge Fieldhouse personnel have been trained in emergency procedures and will assist all guests in the event of an evacuation. In case of an emergency, please calmly follow the building procedures and staff’s instructions.

There are several parking facilities surrounding Gainbridge Fieldhouse, each with accessible parking spaces. The Virginia Avenue Garage on the northeast corner of the building connects to the Fieldhouse from the third floor of the garage. Guests can use the pedestrian bridge to access all seating. 

Gainbridge Fieldhouse is generously equipped with accessible facilities on all levels. All restrooms are adapted for service to guests with disabilities. For your convenience, gender-neutral restrooms are available on all levels of the building. The locations are listed below:

• KeyBank Suite Level near Suite 1
• Main Concourse by Section 2
• Krieg DeVault Level by Section 109
• Balcony Level by Sections 204 and 216.

Wheelchair locations and modified aisle seats with ample room are available throughout Gainbridge Fieldhouse. Seating is dispersed both vertically and horizontally. Accessible seating tickets are available through Ticketmaster outlets or in-person at the Gainbridge Fieldhouse Box Office. Please indicate when purchasing tickets if you require accessible seating. If you are injured or become otherwise disabled after the purchase of your ticket, please visit one of our Guest Services Desks located on the Main Concourse at Section 2, Krieg DeVault Level at Section 119, and Balcony Level across from Sections 206 / 207 to see what options are available to exchange for ADA seating. For questions regarding exchanging of tickets, please call the Box Office directly at 317-917-2727.

In keeping with our continued commitment to accommodation for all of our guests, Gainbridge Fieldhouse has partnered with Kulture City to assist and accommodate guests with sensory processing needs. Our objective is to provide an inclusive and seamless experience for all guests for all events including those with sensory processing needs. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing disorders by supplying our Team Members with continuous training and by offering the resources and accommodations below to our guests. In partnership with Damar Services Inc. we also have a sensory wall that is located near Section 2 for all of our guests to use and see during their visit at Gainbridge Fieldhouse.

Sensory Bags

Sensory bags containing special KCVIP badges, fidget tools, noise-canceling headphones and other resources, are available for checkout (at no cost by leaving an ID) at our Guest Services Desks located on the Main Concourse at Section 2, Krieg DeVault Level at Section 119, and Balcony Level across from Sections 206 / 207. 

Weighted Lap Pads

Weighted lap pads are also available upon request (at no cost by leaving an ID) at our Guest Services Desks located on the Main Concourse at Section 2, Krieg DeVault Level at Section 119, and Balcony Level across from Sections 206 / 207.

Sensory Room

A Sensory Room is located on the Krieg DeVault Level at Section 119 by the Guest Services Desk. Sensory rooms help create a safe and calming environment for these individuals so they can take a break from the event, decompress, and join the event again. One of the major barriers for individuals with sensory needs is sensitivity to overstimulation and noise, which is an enormous part of the environment in a venue. Sensory rooms are extremely important because they provide assurance for families and individuals; these rooms open up opportunities and feelings of security for those who have sensory needs. Every guest, every event, every time. Sensory rooms, from the size, color of the walls, and the elements in the room, are all carefully planned by the KultureCity sensory team led by physicians, and board-certified speech and occupational therapists.

KultureCity App - Social Story

The KultureCity App can be downloaded here: http://bit.ly/KCiphone or http://bit.ly/KCandroid

Service animals are welcome at Gainbridge Fieldhouse. Under the Americans with Disabilities Act (ADA), a service animal is generally defined as a dog that is individually trained to perform work or tasks for a guest with a disability. This includes psychiatric service dogs trained to assist guests with psychiatric or neurological disabilities by performing specific tasks, such as preventing or interrupting impulsive or destructive behaviors. 

Service animals must remain under the handler's control at all times and should be harnessed, leashed, or tethered unless doing so would interfere with the animal's work or the guest's disability prevents the use of such devices. In those cases, the animal must be controlled through voice commands, signals, or other effective means. 

For the comfort and safety of all guests, service animals must remain within the seating area of the guest with a disability and may not occupy aisles or obstruct pathways. A service animal may be required to leave the premises if it is out of control and the handler does not take effective action to control it, or if the animal is not housebroken.

If you have questions regarding service animals or other accessibility accommodations, please contact GuestServices@Pacers.com.

For guests with limited mobility or accessibility needs, wheelchair escort assistance is available from the Ascension St. Vincent Entry Pavilion to their seating location. To request assistance, please notify a member of our staff at any entrance upon arrival.

Please note that wheelchairs are available on a limited basis and are subject to availability at the time of your request. Wheelchairs are provided for transportation assistance only and are not available for continuous use during the event.

At the conclusion of the event, a member of our staff will return with a wheelchair to assist guests with transportation to an exit. If wheelchair escort assistance is needed during the event, please notify a member of our staff, and we will gladly assist as availability permits.