All guests who purchased tickets to the October 31, 1013 date will recieve an email from Ticketmaster regarding the new date.

• Guests will have a 30 day window starting 2/20/24 to request a refund if they can no longer attend the event.

For guests who purchased VIP Tickets:

• Only the value of your VIP package will be refunded, meaning that you will keep your seat location and will not be refunded for the face value of your seat. You will have the opportunity to request a full refund if you are unable to attend the new date.

For guests who purchased Floor Seats:

• Due to production changes to the tour, your ticket will be refunded in full within 5-7 days. You will have the opportunity to purchase tickets during an exclusive presale only available to previous Floor Seat buyers. Keep an eye on your inbox for an email from Ticketmaster containing more information, including your unique presale code.

Our goal is to get you inside the Fieldhouse as seamlessly as possible. We ask all guests to arrive early, travel light and have their mobile tickets ready as they enter the building. Check out this list of important things to know as you prepare to get back downtown for plenty of fun and excitement at your favorite Fieldhouse events!

We’ve provided a complete A-Z fan guide that details everything we have to offer. We hope you will create a lifetime of memories with us at the Fieldhouse of the Future.

• Nursing Mothers Room: Our Mothers Rooms are located at Section 2 and Section 119.
• Sensory Room: For a safe, calm environment, head to our Sensory Room at Section 119. 
• Sensory Bags: Sensory bags and weighted lap pads are available upon request from our Guest Services desks at Section 2, Section 119, and Sections 206/207.
• Strollers: We encourage guests to travel lightly, however, strollers will be accomodated and stored near the ticket holder's seat.

For more information on our commitment to providing proper accommodations for all, see our Accessibility Guide.