ADA / Accessibility
Gainbridge Fieldhouse is committed to making sure every individual arriving for an event has the proper accommodations required to have a memorable experience.
Below is a list of the numerous things we offer to help assist you in every way imaginable:
Assistive Listening Devices
Assistive Listening Devices (ALD) are available upon request for guests who are deaf or hearing impaired for events at Gainbridge Fieldhouse. There is no charge for this service. Advance notice of one (1) week is requested to ensure availability. Assisted Listening Devices can be picked up at the Guest Services desk on the Main Concourse near Section 2. Valid identification, such as a driver’s license, will be required and held for the duration of the event to ensure the return of the device. Identification will be returned once the assisted listening device is returned. Please email GuestServices@Pacers.com or call (317) 917-2734 with the event date and time for which service is requested.
Available with a two (2) week (minimum) advanced notice. Please call (317) 917-2734 with the event date and time for which service is requested. Seat location (as printed on your ticket) will be necessary to secure the service. The names of the guest(s) needing the service and a telephone number or e-mail address will also be beneficial for follow up. A request for an ASL interpreter can also be made via e-mail at GuestServices@Pacers.com.
Information in Braille is located throughout Gainbridge Fieldhouse. Assistance with menu options at all food and beverage locations is available upon request.
Dropping Off Guests with Disabilities
Drivers dropping off guests with limited mobility may stop and drop their guest off at the disability ramps on Pennsylvania Street directly in front of the Fieldhouse. All other drivers must use other drop off points. This is a one-way southbound street. When dropping off guests, please be cautious and pay careful attention to heavy traffic conditions. Vehicles must not be left unattended.
Elevators are in the northeast area of Gainbridge Fieldhouse on all levels. Escalators are accessible from the Main Concourse and Balcony Levels on the Delaware Street (East) and Pennsylvania Street (West) sides of the Fieldhouse. There is also an escalator at the pedestrian bridge from the Virginia Avenue Garage to the Entry Pavilion.
Our staff has been trained in emergency preparedness and evacuation procedures. Employees will assist guests with disabilities to safety.
There are several parking facilities surrounding Gainbridge Fieldhouse, each with accessible parking spaces. The Virginia Avenue Garage on the northeast corner of the building connects to the Fieldhouse from the third floor of the garage. Guests can use the pedestrian bridge to access all seating.
Gainbridge Fieldhouse is generously equipped with accessible facilities on all levels. All restrooms are adapted for service to guests with disabilities. For your convenience, gender-neutral restrooms are available on all levels of the building. The locations are listed below:
- KeyBank Suite Level near Suites 1,10,19,20 & 28
- Main Concourse by Section 2
- Krieg DeVault Level by Section 109
- Balcony Level by Sections 204 and 216.
Seats/Tickets for Guests with Disabilities
Wheelchair locations and modified aisle seats with ample room are available throughout Gainbridge Fieldhouse. Seating is dispersed both vertically and horizontally. Tickets for guests with disabilities are available through Ticketmaster outlets or in-person at the Gainbridge Fieldhouse Box Office. Please indicate when purchasing tickets if you require accessible seating. If you are injured or become otherwise disabled after the purchase of your ticket, please bring your ticket(s) to the box office to see what options are available.
In keeping with our continued commitment to accommodation for all of our guests, Gainbridge Fieldhouse has partnered with Kulture City to assist and accommodate guests with sensory processing needs. Our objective is to provide an inclusive and seamless experience for all guests for all events including those with sensory processing needs. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing disorders by supplying our Team Members with continuous training and by offering the resources and accommodations below to our guests. In partnership with Damar Services Inc. we also have a sensory wall that is located near Section 13 for all of our guests to use and see during their visit at Gainbridge Fieldhouse.
Sensory bags containing special KCVIP badges, fidget tools, noise-canceling headphones and other resources, are available for checkout (at no cost by leaving an ID) at our Guest Services Desks located on the Main Concourse at Section 2, Krieg DeVault Level at Section 119, and Balcony Level across from Sections 206 / 207.
Weighted Lap Pads
Weighted lap pads are also available upon request (at no cost by leaving an ID) at our Guest Services Desks located on the Main Concourse at Section 2, Krieg DeVault Level at Section 119, and Balcony Level across from Sections 206 / 207.
A Sensory Room is located on the Krieg DeVault Level at Section 119 by the Guest Services Desk. Sensory rooms help create a safe and calming environment for these individuals so they can take a break from the event, decompress, and join the event again. One of the major barriers for individuals with sensory needs is sensitivity to overstimulation and noise, which is an enormous part of the environment in a venue. Sensory rooms are extremely important because they provide assurance for families and individuals; these rooms open up opportunities and feelings of security for those who have sensory needs. Every guest, every event, every time. Sensory rooms, from the size, color of the walls, and the elements in the room, are all carefully planned by the KultureCity sensory team led by physicians, and board-certified speech and occupational therapists.
Service animals are permitted at Gainbridge Fieldhouse. The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog that is individually trained to provide assistance to an individual with a disability. This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors. Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises.
Proper identification of service dog may be required. If a guest plans on bringing a service dog into the venue, we encourage them to contact us as early as possible for potential seating relocation purposes. If you have any questions about service animals or any other type of assistance animals, please contact Gainbridge Fieldhouse via email at GuestServices@Pacers.com or call (317) 917-2734 for further assistance.
Located at the receptionist area on the KeyBank Suite Level and Security Control on the event level. See the nearest usher or Guest Services representative for assistance.
Wheelchair/Guests with Disability Escorts
For individuals who have limited mobility or accessibility needs, an escort is available to transport/assist guests from our entrances to your seats. Requests may be placed at any entrance by notifying a member of our staff. Please note that wheelchairs are limited and subject to availability at that time. Wheelchairs are not available for continuous use throughout the event. A member of our staff will return with the wheelchair to escort you to the exit at the end of the event. If a wheelchair escort is required during the event, you may notify a member of our staff and we will be happy to assist.